The Federal Government has moved a step further in its efforts to check the prevalent business practice of consumer abuse with impunity, with the inauguration of the first in-house audio-visual studio at the Consumer Protection Council.
The Minister of Industry, Trade and Investment, Mr. Olusegun Aganga, who commissioned the studio in Abuja on Thursday, said the project would help increase consumer awareness.
He said the awareness campaign that would be carried out from the studio would make businesses learn how to respect consumer rights more, since it would be easier for aggrieved consumers to name and shame fraudulent operators through the various CPC studios across the zonal offices in Nigeria.
He noted that, whilst the advent of industries in new areas like telecommunications, information technology and online sales had brought new challenges for consumers as regards getting full value for their money, the current management of CPC was resolute in its drive towards addressing critical issues of abuses across all sectors of the Nigerian economy.
Aganga said, “The Nigerian market, like all other markets in the world, is not perfect. I am aware that consumers contend on a daily basis with issues arising from sharp practices of dubious businesses and the abuse of consumer rights by producers and service providers.
“The advent of industries in new areas like telecommunication, information technology and online sales poses entirely new concerns for consumers.
“Economies are dynamic, and when they grow and add new sectors and technologies like we have seen in the last couple of years, the need for change in people’s behavioural patterns becomes imperative.
“This underscores the important role of CPC in enforcing compliance of businesses with consumer protection laws and educating consumers to be assertive in the marketplace.
“It is, therefore, gratifying that the current administration in CPC is resolute in its determination to drastically increase the level of consumer awareness in the country and check the impunity of businesses.”
Speaking during the event, the Director-General, CPC, Mrs. Du
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